Terms and Conditions

1.About these Terms

These Terms and Conditions (the "Terms") are a binding agreement between you and TextVerification ("TextVerification", "we", "us" or "our"), the operator of textverification.io. They apply to our website, your account dashboard, our API and every other service we provide (together, the "Service").

By creating an account, ticking the box at sign-up, continuing with Google or otherwise using the Service, you confirm that you have read and accept these Terms, our Privacy Policy and our Disclaimer. If you don't agree, please don't use the Service.

If you use the Service on behalf of a company or other organization, you confirm that you're authorized to accept these Terms for it, and "you" includes that organization.

Nothing in these Terms limits rights you have under consumer protection laws that can't be excluded by contract.

2.Key terms

• Account: your registered TextVerification account, including its dashboard, balance, order history and API key.
• Balance: the prepaid credit in your account, in US dollars, used to pay for numbers and rentals.
• Number: a phone number we make available to you through the Service, for a limited time, to receive messages.
• One-time number: a number provided for one service for a short validity window, to receive a verification code.
• Rental: a number provided for a period you choose, from a day to a year depending on the product, to receive messages throughout that period.
• Code: a verification code or other message received on a number and shown in your account or sent to your callback URL.
• Products: the kinds of numbers and rentals we offer, such as Prime, Pinpoint, Flex, Global, Smart, Plus and Express, each with the features described on our pricing page.

3.Eligibility and your account

You must be at least 18 years old, or the age of majority where you live if that's higher, and able to enter into a binding contract. The Service isn't available where using it would be unlawful.

Give accurate information when you sign up and keep it up to date, including a working email address and the contact handle you provide. We may need them to reach you about your orders and your account.

You're responsible for keeping your password, two-factor codes and API key secret, and for all activity on your account, including orders placed through the API. We recommend turning on two-factor authentication. If you think someone else has used your account, change your password, generate a new API key and contact us right away.

Don't share, sell or transfer your account, and don't open new accounts to get around a suspension or a limit we've applied.

4.How the Service works

We give you temporary access to phone numbers so you can receive verification codes and other messages online. Numbers come from mobile carriers and the telecommunications partners we work with, which is why their availability, countries and prices change over time.

A number never becomes your property. Outside the time your order or rental is active, numbers aren't reserved for you, and after an order or rental ends the same number may be given to another customer, usually for a different service. Don't make a one-time number the only way to recover an important account: use a rental, or your own number, for that.

Each product works as described on our pricing page, in our FAQs and in our API documentation. Validity windows, options (such as states, area codes, carriers and countries) and rental lengths depend on the product and the service you order for, and are shown before you order.

Codes appear in your account in real time and, if you've set one up, are sent to your callback URL. Where shown, a product may also deliver codes by voice call, let you reuse a number for another code, or let you reactivate an expired rental.

Whether a service accepts a number, sends a code to it or keeps an account open is that service's decision, not ours. We work hard to provide numbers that are accepted, but we can't guarantee any particular result.

5.Balance, prices and payments

The Service is prepaid. You add funds to your balance in cryptocurrency through our payment processor and pay for numbers and rentals from that balance. Your balance is held in US dollars, earns no interest, isn't a bank or e-money account, and can't be transferred to another account or exchanged for cash, except as these Terms or the law provide.

A small payment-processing fee is included in each top-up invoice, so your balance receives the full amount you choose. Your wallet or the network may charge its own fees, which you pay. Send the exact amount, on the network shown, before the invoice expires: a payment that arrives late, short or on another network may not be credited automatically, and coins sent on the wrong network may not be recoverable. If a different amount arrives, we credit what actually arrived once the payment is final.

Funds are credited once the payment is confirmed on its network. You confirm that the funds you use are yours and lawfully obtained. We may decline, hold or investigate a payment where the law or our payment processor requires it, or to prevent fraud.

Prices are shown in US dollars before you order and include the options you choose. The price shown when you place an order is final for that order. Prices may change for later orders, and renewals are charged at the price on the day they happen. If we make an obvious pricing error, we may cancel the affected orders and refund them to your balance.

Bonuses, deposit offers and loyalty discounts follow the rules published with them, may change or end, and have no cash value. Discounts are applied automatically to eligible prices; if more than one could apply, you get the best one, not the sum of them.

6.Refunds and cancellations

We want you to pay only for numbers that do their job. These rules apply to every product unless its order form says otherwise:

• No code, no charge. If no code arrives on a one-time number before its validity window ends, the order is cancelled and its full price goes back to your balance automatically.
• Cancelling. You can cancel a one-time number before a code arrives and get its full price back. Some products only allow cancelling after a short minimum time, shown in your order list.
• Completed orders. Once a code has arrived, the order is complete and isn't refundable, even if the service later rejects the number or the account. A code has arrived when it's shown in your account or sent to your callback URL.
• Non-refundable services. A few services are marked as non-refundable on the order form before you buy. Those orders aren't refunded.
• Rentals. A rental can be cancelled for a refund only before it receives its first message and while its cancellation window is open (for example, within 20 minutes of renting on Global Rental and Plus Rental). After that, or once it has been renewed, the rental isn't refundable.
• Reuse, renewals and reactivations are new purchases, charged and refunded under the same rules.

Refunds are made to your balance, where you can use them for any product. Because blockchain payments can't be reversed, we don't pay balances or refunds back to wallets, except where the law requires it or we agree to in a particular case.

If you believe an order was charged by mistake, contact us as soon as possible, ideally within 7 days, with the order ID. We'll review it and correct your balance if we got it wrong. Repeatedly ordering numbers you don't use, or misusing cancellations to hold numbers, may lead to limits on your account.

7.Acceptable use

Use the Service only for lawful purposes, such as protecting your privacy, testing your own apps and services, and managing your own accounts. You must follow the laws that apply to you and the terms of the services you use our numbers with.

You must not use the Service, or let anyone else use it, to:

• commit or help commit fraud, phishing, scams or identity theft, or impersonate any person or organization;
• access, take over or recover accounts that aren't yours, or get around security measures protecting someone else's account;
• open financial, banking, payment or government accounts in another person's name, or give false identity information to such services;
• send spam or harassing messages, or receive codes for services that are illegal where you or they operate;
• launder money, evade sanctions or finance illegal activity;
• interfere with the Service, our suppliers or other customers, including by testing for vulnerabilities without permission, scraping outside the API, overloading our systems or exploiting bugs (please report them instead);
• resell or white-label the Service under your own brand without our prior written agreement.

We may investigate suspected abuse, act on reports we receive and cooperate with lawful requests from authorities. Depending on the case, we may warn you, limit your account, cancel orders, suspend or close your account, or withhold balance obtained through fraud or abuse.

8.API and integrations

Every account can use our API at the same prices as the dashboard. Your API key is personal: keep it on your server, never share it, and generate a new one if it may have leaked. Everything done with your key is treated as done by you.

Use only the documented endpoints, respect the published rate limits (currently 100 requests a minute per IP address) and prefer callbacks to heavy polling. Callback URLs you set must be your own and use HTTPS.

We may change the API to improve it. We'll try to announce breaking changes in advance, but we may have to act immediately for security or legal reasons. We may suspend keys that are used abusively or that put the Service at risk.

9.Third-party services and trademarks

The services you verify, our payment processor, our telecommunications partners and other third parties operate independently of us and under their own terms. We're not responsible for their actions, availability or decisions, such as a service rejecting a number or closing an account.

Product names, logos and brands of other companies shown on our site belong to their owners and are used only to identify the services our numbers work with. We're not affiliated with, endorsed by or sponsored by any of them.

10.Our content and software

The Service, including our website, dashboard, API, software, texts, designs and logos, belongs to TextVerification or its licensors. We give you a limited, personal, non-exclusive and revocable right to use it in line with these Terms. You may not copy, modify, sell or reverse engineer it, or use our name or logo, without our written permission.

If you send us feedback or suggestions, we may use them freely, without any obligation to you.

11.Availability and changes to the Service

We work to keep the Service available around the clock, but it may be interrupted for maintenance, upgrades, supplier or carrier problems, or events outside our control. Products, countries, services and features may be added, changed, paused or withdrawn, for example when a supplier stops offering them.

If we withdraw a product while you have an active rental on it, we'll handle that rental fairly, for example by letting it run until it ends or by refunding the unused part of its period to your balance.

12.Disclaimers

The Service is provided "as is" and "as available". To the fullest extent the law allows, we make no promises beyond those in these Terms, including that the Service will be uninterrupted or error-free, that a particular service will accept a number or send a code, or that an account you open will remain active. Our Disclaimer explains these limits in more detail.

13.Limitation of liability

To the fullest extent the law allows, TextVerification isn't liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue, data, accounts or goodwill, arising from or related to the Service.

Our total liability for all claims relating to the Service is limited to the amount you paid us in the three months before the event that gave rise to the claim.

These limits don't apply to liability that can't be limited by law, such as liability for fraud, gross negligence or willful misconduct, or for death or personal injury caused by negligence.

14.Your responsibility to us

If a third party brings a claim against us because you used the Service unlawfully or broke these Terms, you'll cover the reasonable costs and losses that result, including reasonable legal fees. This doesn't apply to the extent the claim is caused by our own fault.

15.Suspending and closing accounts

You can stop using the Service at any time and ask us to close your account by writing to [email protected] from your account's email address.

We may suspend or close your account, or limit some features, if you break these Terms, if the law or a lawful request requires it, or if your use puts other customers, our suppliers or the Service at risk. Where it's reasonable, we'll tell you why and give you the chance to respond.

If we close your account for any reason other than a breach of these Terms, we'll give you reasonable notice where we can, so you can use your remaining balance first. Terms that by their nature should continue, such as amounts owed, disclaimers, limitation of liability and dispute rules, survive the end of this agreement.

16.Changes to these Terms

We may update these Terms when our Service, our suppliers or the law change. The date at the top shows the current version. If a change materially affects your rights, we'll tell you by email or in your dashboard at least 15 days before it takes effect, unless it has to apply sooner for legal or security reasons.

If you keep using the Service after a change takes effect, the updated Terms apply. If you don't agree with them, stop using the Service and ask us to close your account.

17.Governing law and disputes

If something goes wrong, please contact us first: most problems are solved quickly by our support team. If we can't resolve a dispute informally within 30 days, either of us may take it further.

These Terms are governed by the laws of the country where TextVerification is established, without regard to its conflict-of-law rules, and its courts will decide disputes. If you're a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim in its courts where the law allows it.

18.General terms

• Entire agreement. These Terms, together with the Privacy Policy, the Disclaimer and the rules shown on the order forms, are the whole agreement between you and us about the Service.
• Severability. If any part of these Terms is found unenforceable, the rest remains in effect.
• No waiver. If we don't enforce a right straight away, we don't give it up.
• Transfer. You may not transfer your rights under these Terms. We may transfer ours, for example to a company that takes over the Service, without reducing your rights.
• Events outside our control. We're not responsible for delays or failures caused by events we can't reasonably control, such as carrier or supplier outages, network failures or actions of authorities.
• Notices. We may send notices to your account's email address or show them in your dashboard.
• Language. These Terms are written in English. Translations are provided for convenience; if a translation differs from the English version, the English version applies.

19.Contact us

Questions about these Terms? Write to [email protected] or message us on Telegram.