Frequently Asked Questions
Everything about our numbers, payments, refunds, rentals and the API. Can't find your answer? Our team is on Telegram and email.
How it works
TextVerification gives you real phone numbers for receiving verification codes, so you never have to share your personal number. Buy a one-time number for a single code, or rent one for days or months; codes appear in your dashboard the moment they arrive.
- 1
Add funds
Top up your balance with Bitcoin, USDT, Ethereum or another supported cryptocurrency.
- 2
Choose a service
Pick the app or website you're verifying, such as Google, Telegram or WhatsApp.
- 3
Get a number
Order a number for that service and paste it into the app or website.
- 4
Receive the code
The code appears in your dashboard as soon as it arrives. Copy it and finish your verification.
- 5
No code, no charge
If no code arrives before the number expires, the full price goes back to your balance automatically.
- 6
Need it longer?
Rent a number for anything from a day to a year, renew it any time, or let it auto-renew.
Use numbers in line with the law and each platform's terms. Misusing them, for fraud or spam for example, leads to account suspension.
Numbers
A non-VoIP number is a phone number issued by a mobile carrier, the same kind used on a physical SIM card. Apps often reject internet-based VoIP numbers, while non-VoIP numbers are accepted far more widely for SMS verification.
SMS verification is when a service sends a one-time code to a phone number to confirm that you control it. It protects accounts from fake sign-ups and unauthorized access.
They're our one-time number types. Prime gives you US numbers and lets you choose a state. Pinpoint lets you pick US area codes and carriers. Flex combines several area codes and a carrier in one order. Global offers numbers from many countries, and Smart picks the line most likely to deliver your code at a low price. Plus sells each service on several lines, so you can take the cheapest or pick another. Express gives you a US number for a quick code: use it within 5 minutes, and you're refunded if no code arrives. Compare them on the pricing page.
Prime, Pinpoint, Flex and Express sell US numbers. Global, Smart and Plus can offer numbers from other countries too: choose a country on the order form or the pricing page to see what's available right now.
Usually 5 to 20 minutes, depending on the product and the service. The countdown in your order list shows exactly how long is left, and if no code arrives in time you're refunded automatically.
Yes. Prime lets you choose a US state, Pinpoint and Flex take area codes and carriers, and Smart takes area codes on many services. These options cost a little more, and the price shown before you order includes them. See prices.
On most products you can reuse a number after it has received a code, to get another code for the same service. Use "Reuse number" in your order list; the price is shown before you confirm.
One-time numbers are temporary: once your order ends, the same number can later be given to someone else, usually for a different service. If you'll need to receive codes on a number again, rent it instead.
Rent a number. A rental stays yours for the whole period, from a day to a year depending on the product, and you can renew it or turn on auto-renew. Don't make a one-time number the only recovery number of an important account.
Cancel the number from your order list before a code arrives and the full price goes back to your balance. Then order a new one; choosing other area codes or another product often helps.
Most of our numbers are carrier-issued mobile numbers, which apps accept far more readily than internet-based ones. Each number is bought for the service you order, so it's ready to receive that service's code.
Social networks, messaging apps, marketplaces, dating apps, fintech, AI tools and thousands more. If a service isn't listed, ask our support team: it can often be verified too.
Most codes arrive within seconds of the service sending them. If a code doesn't arrive before the number expires, your money comes back automatically.
Usually the service didn't send it: some services only send codes to certain numbers, recognise a number that was used before, or hold back sign-ups from some connections. Cancel the number or wait for the countdown to end, and the price goes back to your balance. Then try another number, area code or product.
Many fintech and banking apps accept our numbers, but some only accept a number registered in your own name. Check the app's rules before you order.
Yes, you can use our site and API through a VPN. Some services you verify treat VPN connections with suspicion, so if codes keep failing, try again without one.
Payments & refunds
Cryptocurrencies, including Bitcoin, Ethereum, USDT, Litecoin and more. Add funds once and pay for numbers from your balance; no bank card or billing details are needed.
Usually a few minutes: your balance is topped up automatically once the payment is confirmed on its network. Send the exact amount shown, on the network shown, before the payment window ends.
A small payment-processing fee is included in the crypto invoice, so your balance receives the full amount you choose. Your wallet may also charge its own network fee. Numbers and rentals then cost exactly the price shown when you order.
Always send the exact amount on the network shown on your invoice. If a different amount arrives, it's credited for what actually arrived once the payment is final; if it doesn't appear, contact support with the transaction ID. Coins sent on the wrong network may not be recoverable.
Yes. If no code arrives before the number expires, or you cancel it first, the full price goes back to your balance automatically. A few services are marked as non-refundable before you order, with a notice.
Yes. Once a code arrives, the order is complete, because the number did its job. Each service decides whom it accepts, so if one keeps rejecting accounts, try another product or ask our support team for advice.
Refunds go to your account balance, where you can use them for any number. Crypto deposits can't be sent back to a wallet, because blockchain payments can't be reversed.
Prices follow what numbers cost us and can change over time. The price shown when you order is the price you pay; renewals are charged at the price on the day they happen.
Rentals
A rental keeps one number for one service for as long as you choose, from a day to a year depending on the product, and every message sent to it appears in your rentals list. You pay for the whole period up front.
Yes. Renew a running rental from your rentals list for another period, or turn on auto-renew: it's renewed from your balance a few hours before it ends, as long as your balance covers it. You can turn it off at any time.
Yes, before it receives its first message and while its cancellation window is open (on Global Rental and Plus Rental, within 20 minutes of renting). After that, or once it has been renewed, a rental can't be refunded.
Your codes and rental messages stay in your order history so you can look back at them. Only you can see them. Ask our support team if you'd like them deleted.
API & automation
Yes. Every product can be ordered through our API with your personal API key, at the same prices as on the site. See the API documentation.
Sign in, open your account settings and generate a key. Keep it secret: anyone with your key can spend your balance. Generating a new key disables the old one.
Yes. Set a callback URL in your account settings and we send each new code to your server as it arrives, retrying if your server doesn't answer. Read how callbacks work.
Yes: up to 100 requests a minute from each IP address, and 600 a minute per API key. Responses carry RateLimit headers, and a request over the limit gets a 429 error with a Retry-After header saying how long to wait. Callbacks help you stay well under it. Read the API documentation.
Yes, you can build our API into your own app or platform. To resell numbers under your own brand, contact us first so we can agree on the terms.
Account & support
Message us on Telegram or email [email protected]. Include your order ID, the number and the service so we can help you faster.
Telegram is the fastest way to reach us. Email works too, and both are monitored around the clock.
Our only website is textverification.io, our support Telegram is @text_verification and our email is [email protected]. We never ask for your password, two-factor codes or API key.
Yes. New codes appear in your dashboard in real time with a sound alert, and API users can also receive them by callback.
We only collect what's needed to run your account and protect it with strict security measures. We never sell your data, and you never need to give us your personal phone number.
Use a password you don't use anywhere else, turn on two-factor authentication in your account settings, and keep your API key secret. If you think your key has leaked, generate a new one right away.
No. An email address is enough to open an account and buy numbers. We only ask for more information if we need to investigate suspected abuse of our service or the law requires it.
Yes, for lawful purposes such as protecting your privacy, testing apps or managing your own accounts. Each platform has its own terms, and using numbers for fraud or spam isn't allowed and leads to suspension.
Tap the 💚 on any service to add it to your Favorites: it then appears at the top of the service list for quick access. Tap it again to remove it.
Contact our support team and ask for your account to be removed. We'll delete it as quickly as possible.
Still need help?
Our team is available 24/7 on Telegram and by email to answer your questions.